Gw2 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This page clearly explains how gw2 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Last updated: January 2026
1. Information We Collect
When you register or use the gw2 platform, we collect several categories of information to ensure our services run smoothly and securely. Below are the types of information we collect:
Account Information
- Your full name, email address, and mobile number provided during registration;
- Date of birth for age verification purposes (users must be 18 years of age or older);
- Your chosen username and password (passwords are stored in encrypted form);
- Any additional information you provide during the identity verification process.
Device and Browser Information
- The type of device, operating system, and web browser version you are using;
- IP address and approximate location based on your internet network;
- Session data includes login time, session duration, and pages visited.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may receive transaction information from third-party payment processors such as FPX, Maybank, and Touch 'n Go eWallet. We do not store credit or debit card details directly on our servers — all sensitive financial data is handled by licensed and regulated payment processors.
2. How Is This Information Used?
Gw2 uses collected information solely for legitimate purposes necessary to operate the platform. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Account management: Creating, verifying, and maintaining your user account;
- Transaction processing: Processing deposits, withdrawals, and credit transfers in MYR;
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity;
- Customer support: Helping you resolve technical issues or account-related enquiries;
- Legal compliance: Meeting Malaysian legal requirements, including anti-money laundering obligations;
- Platform improvements: Analysing aggregated usage patterns to improve service quality.
3. Use of Cookies and Tracking
The gw2 platform uses cookies and similar tracking technologies to ensure a smooth, personalised user experience. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
- Session cookies: Keeping you logged in during an active session and deleted once you close your browser;
- Preference cookies: Saving your preferred language and display settings;
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can control or disable cookies through your browser settings, though this may affect certain features of the gw2 platform.
4. Data Storage and Security Measures
Gw2 takes our responsibility to protect users' personal data seriously. All information you provide is stored on servers secured with multiple layers of technical safeguards.
Technical Security Measures
- SSL (Secure Socket Layer) encryption for all communications between your device and gw2 servers;
- Passwords are stored using one-way hashing that cannot be decrypted;
- Internal access controls ensuring only authorised staff can access sensitive data;
- 24-hour system monitoring to detect any unauthorised access attempts.
Data Retention Period
Active account data is retained for as long as your account remains active. Once an account is closed, your personal information will be kept for the period required under Malaysian law (typically 7 years for financial records) before being securely deleted. Anonymised analytics data may be retained longer for platform improvement purposes.
5. Information Sharing and User Rights
Sharing with Third Parties
Gw2 does not share your personal information with third parties except in the following situations:
- Payment processors: Transaction information required to process deposits and withdrawals in MYR is shared with licensed payment processors bound by confidentiality agreements;
- Legal requirements: We will disclose information when required to do so by a competent Malaysian authority through a valid legal process;
- Security protection: In cases of fraud or serious security threats, we may share the necessary information with the relevant authorities.
User Rights Over Personal Data
As a gw2 user, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal information we hold about you;
- Right to rectification: Requesting correction of information that is inaccurate or incomplete;
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements;
- Right to object: Object to the processing of your data for specific purposes.
To exercise any of these rights, contact our customer support team via the in-platform live chat. We will respond within 14 business days. For further enquiries, you may also visit our FAQ page.
6. Policy Changes and How to Contact Us
Changes to This Privacy Policy
Gw2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any material changes via an in-platform notice or registered email at least 14 days before the changes take effect.
The date of the last update will always be displayed at the top of this page. We encourage you to check this page periodically to stay informed about how we handle your personal data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how gw2 handles your personal data, please contact us via:
Live Chat: Available in-platform after login, 24 hours a day.
Response Time: We aim to respond to all enquiries within 2 business days.
For general enquiries about your account and the platform, visit FAQ page us or log in to access the help centre within your account.
Your Data Is Safe at gw2
We are committed to protecting the privacy and security of every user. Start your gaming experience with complete peace of mind.